Terms and Conditions

Updated: January 2023

Please read these Terms and Conditions carefully, as they affect your legal rights:

This Terms and Conditions Agreement (“Agreement”) applies to any and all users of this website, including without limitation users who are browsers, vendors, customers, and/or merchants (“User”), and to all orders entered into by and between Mavrick E-Bikes LLC dba Mavric Bikes (“Mavric”) and any purchaser or end-user (“Buyer”) of any product offered by Mavric.

By using this website and/or purchasing any product from Mavric, you hereby agree to this Agreement. This website, including information contained herein and products displayed as available, may be updated from time-to-time. Mavric reserves the right to update, modify, change, or replace any portion of this Agreement by posting same on its website. Any User and/or Buyer may review the most up-to-date version of this Agreement on the website at any time.

The information contained on this site is provided for general information only.


General Conditions

Any offer for any product on this website is void where prohibited.

Mavric reserves the right to refuse any order placed by any User or Buyer and further reserves the right, in its sole discretion, to limit or cancel quantities of products purchased per person, per household, or per order. Mavric may limit or prohibit orders that, in its sole judgment, appear to be placed by dealers, resellers, or distributors.


Prices are subject to change at any time. Prices reflected do not include any federal, state, or local taxes, or any other governmental charge upon or to which a sale, purchase, delivery, or use of any product offered by Mavric may be subject. Prices are stated in U.S. dollars. Mavric will accept payment by major credit cards via Wix or Square (the later when purchases are made in person), and through PayPal.


Mavric reserves the right to make changes or modifications in the design, specification, and/or components of any product offered via this website or otherwise. Mavric will make every effort to ensure that changes or modifications are promptly posted. Mavric reserves the right to make any and all changes or modifications it, in its sole discretion, deems necessary in the course of business, including but not limited to pricing, product specifications, product quantity, and product availability.

Shipping and Delivery

Mavric shall use commercially reasonable efforts to fill Buyer’s orders within a commercially reasonable timeframe. Mavric shall not be liable for any inability to meet any such timeframes, including any damages arising therefrom. Mavric will ship its products anywhere in the U.S. where delivery is available via major carrier (e.g., UPS Ground, Federal Express, or DHL).

Mavric shall not be responsible for any delay in the delivery of, or failure to deliver, any product due to causes beyond its reasonable control including, without limitation, acts of God, acts of war or terrorism, enemy actions, pandemics, hostilities, strikes, labor difficulties, embargoes, non-delivery or late delivery of materials, parts and equipment or transportation delays not caused by the fault of Mavric, delays caused by civil authorities, governmental regulations or orders, fire, lightening, natural disasters or any other cause beyond Mavric’s reasonable control. In the event of any such delay, performance will be postponed by such length of time as may be reasonably necessary to compensate for the delay.

Assembly & Use of Products

If Buyer purchases any product that requires assembly, Buyer shall, at its sole expense, make all arrangements and connections necessary to install and operate the product properly. Buyer shall complete all assembly in conformance with any instructions provided by Mavric and shall indemnify Mavric against any and all damages, demands, suits, causes of action, claims and expenses (including attorney’s fees and costs) arising directly or indirectly out of Buyer’s failure to properly install the product.

Buyer is responsible for using and maintaining the product in a proper and safe manner, and in accordance with any required laws and/or as set forth in any manual and instruction sheet provided by Mavric.

Limited Warranty

Mavric provides a one year limited warranty that includes coverage for the mechanical and electrical components of its products. The limited warranty of mechanical and electrical components are warranted to the original Buyer against manufacturing defects in materials and/or workmanship for one year from the original ship date. Buyer must be able to provide proof of purchase to Mavric’s satisfaction.

Exclusion of Warranties

You expressly acknowledge and agree that your use of the website, the information contained on the website, and/or your use of any product purchased from Mavric is at your sole risk. To the maximum extent provided by law, the website, the information contained on the website, and, except as expressly provided in the above described Limited Warranty, any product purchased from Mavric is provided “as is” and “as available”, with all faults and without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, and fitness for a particular purpose.

Mavric does not warrant that the website, the information contained on the website, or any product provided by Mavric will meet your requirements or expectations, that the operation of the website will be uninterrupted or error-free, or that defects in the website and/or the information contained on the website will be corrected.

No recommendation, advice, or information, whether oral or written, given by Mavric and/or any of its directors, partners, officers, shareholders, members, employees, affiliates, agents, parents, subsidiaries, contractors, subcontractors, licensors, service providers, and suppliers will create a warranty not expressly made herein.

The foregoing exclusion of warranties shall survive any termination or expiration of this Agreement and/or your use of the website, the information contained on the website, and the use of any product provided by Mavric, except as expressly provided herein. Some jurisdictions do not allow the exclusion or disclaimer of implied warranties and therefore, only in such instances, shall the above-referenced exclusion be inapplicable.

Limitation of Liability

Mavric and its directors, partners, officers, shareholders, members, employees, affiliates, agents, parents, subsidiaries, contractors, subcontractors, licensors, service providers, and suppliers shall not be liable for any injury, loss, claim, or damages of any kind (including direct, indirect, incidental, special, punitive, or consequential damages and damages for lost profits, loss of revenue, or loss of use) arising from or out of the use of any product purchased from Mavric, or from any other claim related in any way to an information contained on this website, whether based in contract, tort (including negligence), warranty, strict liability, under statute, in equity, at law, or otherwise. Some jurisdictions do not allow for the limitation or exclusion of liability for incidental or consequential damages and therefore, only in such instances, shall the above-referenced exclusion be inapplicable.


You agree to indemnify, defend, and hold harmless Mavric and its directors, partners, officers, shareholders, members, employees, affiliates, agents, parents, subsidiaries, contractors, subcontractors, licensors, service providers, and suppliers from any claim, demand, or liabilities, damages, losses, and expenses (including without limitation reasonable attorney’s fees and costs) made by any third-party due to or arising out of your breach of this Agreement, or connected in any way with your use of the website, any information contained on the website, or any product purchased from Mavric. The indemnification obligations under this Agreement shall survive any termination or expiration of the Agreement and your use of the website and/or any products purchased from Mavric.


Mavric accepts returns within thirty (30) days of the original ship date, so long as the product is in the same condition as Buyer received it. If a product is not returned in the original, sealed box, the returned product shall be subject to a restocking fee in the amount of twenty percent (20 %) of the amount paid by Buyer. For all returns, a return authorization must first be obtained from Mavric. Buyer may request a return authorization by contacting Mavric at support@mavricbikes.com. Mavric will not accept returns that have not been authorized by Mavric. Once the product has been returned to Mavric and Mavric has determined in its sole discretion that the product is in the same complete (including all components) and undamaged, Buyer’s purchase price, less shipping and handling, will be refunded to Buyer in a commercially reasonable timeframe.

Binding Individual Arbitration & Class Action Waiver


Any dispute between You and Mavric, except as expressly provided herein, shall be decided by binding arbitration. The term “Dispute” shall be given the broadest possible meaning that will be enforced and means any dispute, claim, or controversy of any kind between You and Mavric that arises out of or in any way relates to Your access to or use of Mavric’s website, the provision of content, services, and/or products on or through the Website, any product or service provided by Mavric, and/or this Agreement, including the validity, enforceability or scope of this Binding Individual Arbitration & Class Action Waiver Section. You and Mavric agree that the only Disputes not covered by this Binding Individual Arbitration are claims for equitable relief.

Any disputes, claims or controversies, whether in arbitration or court, will be conducted only on an individual basis and not on behalf of, or as part of, any purported class, consolidated, representative or private attorney general proceeding. You agree that you shall not participate in any class, consolidated, representative or private attorney general proceeding (existing or future) brought by any third party involving Mavric, one of its products, or its website. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that arbitration can proceed on a class basis, then the disputes, claims or controversies will not be subject to arbitration and must be litigated. The terms of this provision will be binding on the original Buyer and any heirs, successors, assigns, or subsequent purchasers who purchase a Mavric product from a Buyer.

If You or Mavric have a Dispute that you elect to resolve through arbitration, the party initiating the arbitration proceeding must initiate it with AAA, http://www.adr.org. The terms of this Section govern in the event they conflict with the relevant AAA rules described below. The arbitration shall be conducted by a single arbitrator. Except as otherwise provided in this Binding Individual Arbitration & Class Action Waiver Section, the arbitration shall be governed by the rules set forth in this Agreement and the arbitration shall be governed by the AAA Consumer Arbitration Rules and Procedures that are in effect at the time the arbitration is initiated.

The cost of any arbitration filing fees and arbitration fees shall be split equally between You and Mavric, unless the arbitrator finds the arbitration to be frivolous, in which case You shall be responsible for the filing fees and arbitration fees. You are responsible for all other additional costs that you may incur in connection with the arbitration including, but not limited to attorney’s fees and expert witness costs. The decision of the arbitrator will be in writing and binding and conclusive on You and Mavric, and judgment to enforce the decision may be entered by any court of competent jurisdiction.

Arbitration proceedings conducted pursuant to this Section shall be strictly confidential. The fact that an arbitration exists or is proceeding, the nature of the Dispute, all documents exchanged in connection with the arbitration, all testimony (including transcripts of testimony, if any) that is given in the arbitration proceeding, and any arbitration award shall remain confidential. The only exceptions to this confidentiality provision are disclosures reasonably necessary to confirm or vacate an arbitration award, a judicial challenge to an arbitration award or its enforcement, or disclosure that is required by operation of law or court order; provided, however, that this shall not prevent the disclosure of such information as may be required to You or Mavric’s legal and financial advisors and independent accountants, legal, financial and other professional advisors, and/or existing or potential insurers.

You or Mavric may initiate arbitration in Maricopa County, Arizona and any and all proceedings in arbitration will take place in Phoenix, Arizona.

If any clause within this Section is found to be illegal or unenforceable, that specific clause will be severed from this Section, and the remainder of this Section will be given full force and effect. This Section shall survive any termination of this Agreement or the provision of any service or product to You.

Entire Agreement

This Agreement constitutes the entire agreement between Mavric and any User or Buyer with respect to the subject matter hereof, and, except as expressly identified herein, all prior or contemporaneous agreements, representations, and understandings by the parties are hereby superseded. There are no other covenants, agreements, promises, terms, provisions, conditions, undertakings or understandings, either oral or written, concerning the Agreement. This Agreement shall not be contradicted, explained, or supplemented by any contemporaneous written or oral statements, proposals, or representations.

Governing Law, Jurisdiction, and Venue

Arizona law, without regard to the principles of conflicts of law, shall govern the interpretation and enforcement of this Agreement and all claims arising out of or relating to this Agreement. You agree that any dispute not subject to arbitration as set forth herein shall be litigated exclusively in a court of competent jurisdiction in either the Superior Court of the State of Arizona in Maricopa County or in the United States District Court for the District of Arizona located in Phoenix, Arizona. For such disputes not subject to arbitration, the above-described courts shall have exclusive personal jurisdiction over the parties and venue lies exclusively in the above-described courts. The Parties further agree that they will not contest jurisdiction or venue in either forum.

Attorney’s Fees

In the event of any breach of this Agreement and action taken to enforce this Agreement or address a breach thereof, or any claim arising out of or relating in any way to this Agreement, the prevailing party shall be entitled to an award of its attorney fees and costs in connection with such an action, including non-taxable costs, expert witness fees, and legal expenses.


No waiver of any of the provisions of this Agreement shall be, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed by the party making the waiver.


If any provision of this Agreement, shall be adjudged by any court to be void or unenforceable, the void or unenforceable provision shall be deemed severed from the Agreement and shall not affect the validity or enforceability of any other provision in this Agreement, the application of such provision in any other circumstance, or the validity or enforceability of this Agreement as a whole.


Please contact us at support@mavricbikes.com


Based on 1443 reviews
Mavric Vibe - WHITE
Alex Higuera

Have had my Mavric for less than 9 months, only has 259 miles on it. The pedal has completely fallen off my bike twice now. Stripped from the inside. Get sent out another part from them and guess what? it’s also stripped in the inside. For the money you spend on it, really wish the quality was better.

Super quality

Rugged, so comfortable a beauty!! It is a pleasure dealing with Mavric Bike company. Their customer service goes above and beyond!! A special thank you to the owner and customer service for all your help and guidance. I have recommended this company to all my friends and family. Super quality!

Powerful bike

Great bikes and customer service. Be careful powerful bike.

Thanks again.

Thank You Mavric for making my life Safe and Happy if you are deciding to buy a Mavric Cruz 2.0 Jump on its price and the quality is right on Thanks again Mavric.

So happy

I love the Mavric Cruz 2.0 so much that I can’t wait to keep on riding it on a daily basis. Great customer service, thanks for sending in a replacement piece for the bike stem. So happy with my purchase (:


Mavric Cruz 2.0 is the 1st e-bike I’ve owned & I’m very pleased with how smooth it rides & the power it gives on demand. It makes me feel like a kid again! So much fun!!

No complaints Mavric Cruz 2.0!!!

Overall, a great bike. No complaints. Mavric Cruz 2.0 is highly recommended.

I love everything about this bike

I love everything about my Mavric Cruz 2.0 I can see the quality of the bike great job. I got my wife another in black she loves it.


The bike is great for the price strong and sturdy. I highly recommend it.

Great help

The bike’s performance is awesome, plenty of power, and the YouTube videos are a big help.

Great sale

Great sale on the Mavric Cruz 2.0 bike. Shipping was delayed a little, but worth the wait, due to so many people buying this model. All accessories fit well and serve their purpose. Thanks, Mavric.

Still running great

I have had the Mavric Vibe for about 9 months now, and it is still running great, I love it!! I


My experience is positive, and I can’t wait for more rides on my new Mavric Vibe bike.

I was surprised.

Customer Service is great and responded promptly. I was surprised with the new color screen and controls. Very easy to use.


I love this bike. It is quick and easy to ride. Overall, I am pleased...

Steep hill

I love the bike and I can ride on steep hill easily.

It’s quick

I love this bike. It is quick and I like that I can use the app to adjust the speed the gears.

Mavric Vibe is a blast

Road and Beach have been a blast on this bike.

Solid body

It has great speed, gets me where I need to go, and is super sturdy. The Mavric body is solid metal which is really nice. Highly recommend!

Great company

Such a fun bike, and a great company. I will be recommending them to everyone looking for a electric bike!

Deeply appreciated

I got the bike easy to build the performance of the bike is outstanding. The performance of the bike is outstanding the gear ratio is great thank you Mavric for the outstanding deal the color of the bike beautiful outstanding color thanks again Mavric you're deeply appreciated.

I feel safe

I love it. It just took a little bit to get used to it I feel safe in it and have been able to get more exercise.

Had no problem yet

We Love the Mavric Cruz 2.0 bike! My wife rode it for 50 miles on the first day! She had no problems & she loves it! She is telling everyone at the campgrounds to buy one!

Top Quality product

Top quality products, easy to install, and look great. Delivery was on the same day as ordered. It has a heavy-duty paint color. Highly recommend.


My beautiful Mavric Cruz 2.0. It is easy to use I am happy to have it.

Power When you Need it

500 or 750 Watt Motor

The "Get Up" for your "Go"

Top Speed up to 28 MPH

Forged Aluminum Frame

Durability when it counts

48V Samsung Battery

40-60 miles per charge

7 Speed Shimano Gears

Off Road? Outstanding!