You may seek assistance from any local bike shop for servicing your Mavric e-bike. We offer a one-year warranty on all parts. To find a preferred service location near you, please consult our Dealers Map.

For all service-related inquiries, we require customers to complete the Technical Support Form. This form ensures that we have all the necessary details to assist you efficiently.

Submitting the form promptly will help speed up the resolution process. Once submitted, our technical support team will review your request and contact you with further instructions or updates.

Proper maintenance of your e-bike's lithium battery is essential for optimal performance, safety, and longevity. Please follow these guidelines:

• Regular Charging: Charge the battery after each use, even if it is not fully depleted, to maintain its health.
• Storage Conditions: Store the battery in a cool, dry place at a temperature between 32°F (0°C) and 77°F (25°C). Avoid exposure to temperatures below 32°F (0°C) or above 113°F (45°C), as this can cause permanent damage.
• Cleaning: Keep the battery and its contacts clean and dry. Use a soft, dry cloth to wipe away dirt or moisture.
• Inspection: Regularly inspect the battery for any signs of damage, swelling, or wear. If any issues are detected, discontinue use immediately and contact our customer support for assistance.

Important: Failure to adhere to these practices will void the battery warranty. Always follow the guidelines provided in the user manual to ensure compliance.

By maintaining proper care, you can ensure the safety, reliability, and extended lifespan of your e-bike's battery.

Mavric provides a one year limited warranty that includes coverage for the mechanical and electrical components of its products. The limited warranty of mechanical and electrical components are warranted to the original Buyer against manufacturing defects in materials and/or workmanship for one year from the original ship date. Buyer must be able to provide proof of purchase to Mavric’s satisfaction.

We offer a 30-day money-back guarantee. For detailed information, please refer to our Return Policy.

Delivery times vary based on location. Orders processed within the United States typically arrive within 5-7 business days. International deliveries may take between 7-16 days. Specific delivery details will be provided in your confirmation email.